All of us have been affected by the Coronavirus (COVID-19) pandemic. Our priority is to keep you as safe as possible, and that is why we have implemented a number of changes and guidelines which we would like to make you aware of.
- We will provide you with a safe environment that complies with guidelines issued by Government and our local authority.
- We have undertaken a thorough review of our clinic and the services we offer.
- We have reviewed our treatment menu and removed treatments where we felt it necessary to do so.
- Our therapists will wear gloves, masks and other personal protective equipment during treatments where required.
- Our therapist will stay with you throughout your treatment – not venturing out of the room – to reduce the need to replace PPE and minimise infection.
- We will greet you warmly but without a handshake or personal contact.
- We will stagger customer arrival times to minimise close contact.
- We will clean the reception area regularly.
- Where possible we will escort you straight to the treatment area/room to avoid congestion in waiting areas.
- Waiting areas will be arranged to adhere to social distancing.
- We ask that you pay using card or other cashless means where possible.
For our clients:
- Please arrive on time for your appointment to maximise social distancing.
- Please do not turn up early for appointments as this may mean that you come into contact with other Clients who are just leaving.
- Please come to your appointment alone and try to bring as few items as possible.
- The Toilet will be out of use unless it’s an emergency.
- All clients must wear a face mask.
- To contact us and re-arrange your appointment, if you have a temperature, or are feeling unwell or if any person in your household has the same or is self-isolating.
- We will try to make your treatment as safe as possible. If you have any concerns please let us know.
- We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.
Thank you for your understanding.
We reserve the right to amend or adjust these guidelines based on government policy and new research to protect the safety of all our staff and clients.